Operators can now see why the AI drafted a reply before accepting or rejecting it.
- Route badge shows draft type (Draft reply, Human review, No reply, Opt-out) in color.
- Intent chip and confidence percentage indicate what the model detected.
- Qualification signals (destination, date window, party size) surface inline when available.
- Handoff indicator appears when the responder flagged a human handoff.
- Reject now accepts an optional reason before confirming.