Platform Overview
Everything your team needs to manage WhatsApp at scale
Switchbord gives your team a shared inbox, powerful broadcast tools, and AI-assisted workflows — all running on infrastructure you control.
Core features
Three pillars that power every Switchbord workspace.
Live
Inbox
A multi-agent shared inbox built for WhatsApp support teams. Real-time conversation updates via Supabase subscriptions, operator assignment, status management, and rich media support — so every agent always has the full picture.
- ✓Real-time updates — no refresh needed
- ✓Assignment and hand-off between agents
- ✓Rich media: images, video, docs, audio
- ✓Interactive messages: buttons and lists
Live
Broadcasts
Send targeted WhatsApp template messages to contact segments. The broadcast engine is throughput-aware, respects Meta rate limits, and gives you queue-safe scheduling with full delivery observability.
- ✓Segment-based targeting
- ✓Throughput-aware dispatch queue
- ✓Delivery status and failure tracking
- ✓Template lifecycle management
Beta
AI Agents — Margaret
Margaret is your workspace AI assistant. Powered by OpenAI, Anthropic, OpenRouter, or a self-hosted model of your choice, she can answer questions, draft replies, and act as a first-line responder — all with full workspace context.
- ✓Works with OpenAI, Anthropic, OpenRouter, Ollama, vLLM
- ✓Bring your own API keys — stored encrypted per workspace
- ✓Tool-use and multi-step agent execution
- ✓Privacy settings to control AI data access
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