Solutions
Built for every team that touches WhatsApp
Whether you run support, run campaigns, or run the infrastructure — Switchbord has a workflow that fits.
Support teams
Customer Support
Give your support team a shared WhatsApp inbox with real-time updates, agent assignment, and conversation history. Stop juggling personal numbers — every conversation is visible, assignable, and trackable.
- ✓Shared inbox — all agents see all conversations
- ✓Assign conversations to agents or teams
- ✓Rich media: images, docs, audio, video
- ✓AI-assisted responses via Margaret
- ✓Full message history, never lost
Marketing teams
Sales & Marketing
Reach your opted-in audience with targeted WhatsApp broadcasts. Build segments, schedule campaigns, and track delivery at scale — with throughput-safe dispatch that respects Meta's rate limits.
- ✓Segment contacts by behaviour and attributes
- ✓Schedule and broadcast template messages
- ✓Throughput-aware queue — no dropped sends
- ✓Delivery tracking and failure observability
- ✓Abandoned cart recovery, back-in-stock alerts
Ops & DevOps
Operations
Keep a close eye on your WhatsApp infrastructure. The Operations view gives you a near-real-time stream of webhook events, outbox pressure, and audit activity — all in one place.
- ✓Live webhook ingress and processing stream
- ✓Outbox queue pressure and dispatch status
- ✓Provider credential and integration health
- ✓API keys and workspace access management
- ✓Data retention and GDPR policy controls
Start in minutes, scale without limits
Self-host or use our cloud. Full control over your messaging data.